Refund policy

Return & Refund Policy – SoleAura

At SoleAura, customer satisfaction is our priority.

We offer a 14-day return policy from the date of delivery.

Eligibility for Returns:

Item must be unused and in original condition.

Original packaging must be intact.

Items must not be worn or damaged.

Sale items are not eligible for return.

Non-Returnable Items:

Used footwear

Clearance / final sale products

Refund Process:

Once we receive and inspect the returned item, you will be notified.

If approved, the refund will be processed within 5–7 business days via the original payment method.

Shipping charges are non-refundable unless the item received was damaged or incorrect.

To initiate a return, please contact us at: 📧 support.soleaura@gmail.com